FREQUENTLY ASKED QUESTIONS

General Questions:

Why was ChaiEasy invented?
ChaiEasy was born out of pure love for chai. The founders of ChaiEasy come from India where Chai is still prepared the traditional way with love and passion. It is not just a drink but an integral part of everyday life. In modern-day busy lives, the inconvenience associated with preparing a traditional cup of chai is a long-winded process, and other options available don’t have the same original taste. Read our story here.


I know how Indian chai tastes. Will this give me the same authentic taste? 
We take a lot of pride in the fact that ChaiEasy will prepare the same homemade Chai that you’re used to. Also, it will allow you options to use the exact same ingredients in the same proportions that make your perfect cup of chai. We know everyone likes their chai slightly differently and so we designed a machine that can tailor the cup to everyone’s taste. If for whatever reason, you are not happy with ChaiEasy, simply request a return.


Why is the ChaiEasy machine so expensive? 
A machine like this never existed. So, to build this machine ground-up, a lot of money was spent on research & development and patent protection. So we have to keep it at this price for now.
As we grow our sales and expand our product portfolio, we will have a number of other models, some of which will be less expensive.
VALUE OF OWNING A MACHINE: On average the machine pays for “itself” in just 2-3 months based on the savings our customers make by not having to buy for outside, not to mention, the convenience of having it at home with just the press of a button.


Why is the ChaiEasy machine made in India?
Chai has its traditional roots in India and the Founders of the company always had the vision of bringing the ChaiEasy Machine as a gift from India to the world for making homemade chai quickly. India’s manufacturing sector is rapidly growing and we are extremely proud that we were able to partner with a highly reputable manufacturer in India to produce a product that was inspired by Indian tradition and is authentically Indian.  This is also complemented by our certified organic, fair-trade teas being sourced from local farms in Assam, India.

 

Brewing Process Questions:

How much Chai can I brew in one cycle?
The ChaiEasy Brewer can brew up to 16 oz, (450ml) of chai in one cycle, which equates to 1 Large cup (16 oz) or 2 Medium cups (8 oz) or 3 small cups (~5-6 oz). Chai is typically served in cups of 5-6 oz which can serve 2 individuals or more.


Can I use filtered water in the machine?
We recommend using 1 pod if you prepare a small to medium cup (5-8 oz, 225 ml) of chai or 2 pods if you are preparing a large cup (16 oz, 450 ml). However, if you prefer a stronger flavor, you can choose to use 2 pods with a regular cup.


Can I use alternatives to milk?
Yes. Common alternatives to cow milk are almond milk, coconut milk, and soy milk. Directly heating or boiling some of them could alter the taste or curdle it. Hence, if you are lactose intolerant or simply prefer an alternative to milk, we recommend you use the “Black Tea” cycle with water and add the milk alternative afterward.


Can I use my own blend of tea powder?
Yes, you can use your own blend of tea/spices with our reusable pod.


What kind of milk is the best to use for chai?
We recommend using organic whole milk (3.8%)  or 2% milk fresh from the refrigerator. The taste of chai could vary depending on the type of milk chosen. It is up to individual personal preference what to choose but we have provided a taste chart in the ChaiEasy Manual as a guide.


Can I use my choice of milk, tea, or spices?
ChaiEasy allows you to use any and all ingredients that you like. You can choose any type of milk, tea powder as well as spices that you prefer in your cup of chai.
We know that everyone has their favorite cup of chai and you can use your favorite ingredients to get the same cup! Please check our periodic recipe guides for interesting recipes that you can make with your ChaiEasy.


Can I use mineral water in the ChaiEasy machine?
Yes, still mineral water is fine but don’t use sparkling water.  The lower the level of calcium in the water, the less limestone residue created in the water tank and ultimately less strain on the fluid circuits of the ChaiEasy machine.


How loud is the machine during the brewing cycle? 
In the first 30-40 seconds, the Machine goes through the High heat when it makes a sound of about 80 dB (less than a typical mixer/juicer). After that for the next 3-5 mins, when it goes through the brewing process, it is very quiet   

Product Questions: 


How big is the ChaiEasy Machine?
The ChaiEasy Machine Dimensions are 388mm Height x 177mm Width x 308mm Depth.


What is a “pod”?
Our pod is a disposable and compostable tea pouch designed to hold the right amount of tea and work perfectly with the ChaiEasy machine. It allows you to prepare the perfect cup of chai with the press of a button and also dispose of it after. No Hassle.  
We bring the world’s best tea flavors, USDA Organic certified and responsibly sourced from Assam, India. It has no preservatives or added sugar.


What flavors of pods are available?
We currently offer 4 different flavors. All our teas are responsibly sourced, USDA certified organic from the best gardens in Assam and Darjeeling, India.
Classic: Organic Black CTC
Cardamom: Organic Black CTC with cardamom
Ginger: Organic Black CTC with dried ginger
Masala: Organic Black CTC with spices


Is there a reusable pod?
Yes. We offer a stainless steel washable, reusable pod available for sale in select retail stores and on our website. You can use your own blend of tea with the reusable pod.


Do your tea pods have an expiration date 
Unlike coffee, tea has a very long shelf life and may lose some flavor over time but doesn’t really expire. However, we have a “Best Before” date on the PODs to comply with food regulations.


Why Doesn’t your machine make coffee too? 
The Process of Making brewed coffee is very different from Chai and so the same machine can’t make the Brewed Coffee. However, you can make Instant Coffee and Filter Coffee with our ChaiEasy Machine. The menu gives those options.


What additional machine accessories are available for purchase? 
Additional accessories include brew to-go cups, stainless steel tea pods, and disposable tea pods,  all available for purchase on our website.


Can I use my own cup instead of the “to-go” cup? 
During the brewing process, the special brew-to-go cup must be used.  Once the brewing process is complete, you can transfer your chai to a preferred vessel, or take your chai on the go using our specially designed cup!


Where can I reorder the pods? 
We are working with retailers and Amazon to have ongoing listings of our tea pods available for purchase.  In the meantime, our pods can be re-ordered on chaieasy.com


What certifications does the ChaiEasy Machine have?
Chai Easy has UL, CSA, and CE certifications for North American and European Markets. For the Indian market, we have BSI Certification. The production facility where ChaiEasy is made is ISO Certified.
 

Machine Maintenance & Support questions:

How do I clean my ChaiEasy?
ChaiEasy is extremely easy to clean after every cycle. Simply wipe the nozzle with a wet cloth after each cycle and you are done. ChaiEasy is also “Self Cleaning”. You can periodically use the ‘self-clean’ option for thorough cleaning of the internal chambers as well as nozzle and boiler pipes using steam. It is a quick 90 seconds cycle.
Additionally, ChaiEasy also automatically notifies you to deep clean or de-scale which is usually every 1 to 3 months depending on the usage. ChaiEasy will guide you through a step-by-step process of de-scaling. 
For additional information please refer to the cleaning section of our instruction manual.

 
Will the self-clean cycle ‘sanitize’ the machine?
Yes! Our self-cleaning cycle removes residue and build-up and ensures your machine is kept clean and bacteria-free!


What are your refund and warranty policy?
If you purchase ChaiEasy at a retailer, retailer return and refund policies will apply. All ChaiEasy purchases come with a 30-day money-back manufacturer guarantee and a 1-year warranty for any manufacturing defects or malfunction from the date of delivery. All other standard terms and conditions apply.


How can I contact support?
Please email us at Hello@chaieasy.com


What is your website address?
Feel free to explore our website at chaieasy.com