Step 1: Plug in the Machine

Step 2:  Fill the water tank and latch in place. Make sure you hear the “Click” Sound. Press the Power button

Step 3: Fill milk to the appropriate level – 1 or 2 cups in the Brew-2-Go Mug. User can choose any kind of milk. (In the prototype version, the lower level of the bevel rim is 1 cup level). Latch the Brew-2-Go cup with a push and twist (Show in a diagram)

Step 4: Chose a POD. You can select any of our 4 flavors of Chai: Masala, Ginger, Cardamom or Classic. Or if you want to use your own blend, you can use our reusable POD to fill your blend.

Step 5: Load the POD in the POD Chamber.


Step 6: Select the appropriate cycle – Regular Chai or Strong Chai from the Menu Button and Press START.

 The machine shows the message “Happy to brew your perfect cup” and your chai should be ready in ~4 mins.

Once the cycle is complete, there will be a chime with a message “Enjoy your Cup”.

Step 7: Release the Brew-to-Go cup with a twist. Gently rest the cup on the tray. You should see the POD hanging. With a gentle Tug, it should release. You can keep it in the Cup for extra strength or dispose it. If you are using a reusable POD, dispose of the contents and clean it by hand or in a dishwasher.

Step 8: Wipe the Nozzle with a wet wipe/cloth/or wet Kitchen towel


Step 9: Enjoy your Chai – in the brew-2-go cup by putting the lid on or pouring it into another chai cup.

Post-Prep Instructions:

  1. We recommend running a Steri-clean cycle at the end of a Chai Cycle. Attach an empty Brew-2-Go Cup and select the Seri-clean cycle and press the start button.
  2. Every alternate day, the nozzle should be put in the dishwasher for a deeper clean.

Note: we should put a cycle counter in the software that recommends putting the nozzle in dishwasher after a certain number of cycles.

    Retail & Sales Specialist

    Preeya (Handa) Bhardwaj

    Preeya (Handa) Bhardwaj is an accomplished business executive with 25+ years of experience in the consumer goods sector. Having excelled at Procter & Gamble, Preeya showcased remarkable leadership in brand strategy, sales management, and retail execution. During her time at P&G Canada, she directed sales for multiple categories and renowned brands, achieving consistent year-over-year growth and receiving numerous awards.

    Her notable honors include the "Best of the Best in North America," "P&G Woman of the Year," "President's Award," and "P&G Inspire" award for fostering diversity. Preeya's coaching and mentoring contributions earned her the "Touching Lives, Improving Life" award.

    Driven by her passion for retail, brand strategy, and leadership development, Preeya founded Handa Consulting Group Inc. to provide comprehensive services for clients launching or expanding products in the Canadian and US markets. Her expertise encompasses retail planning, business management, and tailored solutions, complemented by coaching and training programs.

    With a proven track record and dedication to excellence, Preeya's impact on the business world remains profound. She assists clients in achieving their objectives and driving sustainable growth within the competitive retail landscape.